Ladies and Gentlemen,
Please visit our on-line customer page, where you can find out more information about the tests commissioned to our laboratories. You do not need to communicate with your Customer Service Representative to find out what is the expected date of test completion, what the results are, and which reports are already available. These data appear on the site successively as the samples are commissioned.
Each customer, after registering, receives an account on our server, with a unique login and password. From this moment on they can track the progress of analyses online. The following information is displayed:
- the list of registered samples along with the scope and methodology,
- start date and predicted deadline for completion,
- results in a draft version,
- report preview with a possibility to print it,
- order history with results and reports from the last 12 months.
The results are shown successively at the end of determination of each parameter of the order. This way you know to date what has already been analysed and what is still being tested.
You can also check whether samples have been registered according to your order and when they were collected.
The access to test reports has also been made easier. You can view, download and print them from your current orders of the last twelve months.
As of September 1, 2013, all reports are signed with a qualified electronic signature. Identification of this signature is possible only in the electronic version of the file with the .pdf extension and in this form they are posted on the client's on-line page.
We would like to invite you to this form of communication with our company. We hope that this will save your time and satisfy your expectations.
Regardless of the Customer On-line Client site, your Customer Service Representative is at your disposal at all times. Contact details in the "CONTACT" tab.