Samples are collected and retrieved from the entire area od Poland.
We guarantee that the samples are delivered to laboratories on the day of sampling and the analysis begins within the time specified by regulations!
This is ensured by the following:
two locations of laboratories - ŁAJSKI near Legionowo (Warsaw)and MYSŁOWICE (Silesia)
four branches from where sample collectors drive every day to conducts sampling - Łajski, Myslowice, Wrocław, Leżajsk.
An appropriate number of sample collectors work for us to ensure timely sampling. Moreover, we have a fleet of vehicles adapted to the transport of samples under refrigerated and freezing conditions.
Our sample collectors are experienced and educated professionals: food technologists, biotechnologists, chemists. They are all entitled to take samples.
Their knowledge ensures not only proper sampling but also enables them to provide advice or opinion regarding sampling methodology.
In addition to professional education they also undergo regular trainings, and the equipment used for sampling is monitored within a framework of a quality management system according to PN-EN ISO/IEC 17025:2005.
|Sampling is accredited!!! Take a look!|
Sample collectors use professional equipment for the transport of samples in refrigeration and freezing conditions.
We guarantee continuity in maintaining appropriate temperature from the moment of sampling until the delivery to the laboratory. The temperature of transported samples is continually recorded using specialized equipment. The time of transport is also monitored. Thus, at any time we are able to provide our clients with a printed proof of both parameters.
Samples reach the laboratory on the day of sampling and those that require cold chain are stored in the refrigerator chamber until the start of analysis. The analysis begins at the time specified by regulations.
After completion of analysis, results are presented in the form of reports signed with qualified electronic signature. They are available via the Internet on individual clients' accounts in the Customer Panel. At the request, they can also be sent via e-mail and / or standard mail. The report shall also present the results of compliance with requirements, which helps both clients and supervisory bodies to interpret the results. In an event of exceedances of the analysed parameters, we immediately inform the client about this fact in a previously agreed way (SMS, e-mail, phone).
Each of our clients is assigned a guardian from Customer Service. This person is an Analytical Advisor, whose task is to support the client and facilitate order processing during the period of cooperation, and in particular:
- advise analyses to be performed,
- monitor the time of their execution,
- explain what to do with the obtained test results,
- assist in the interpretation of results.
Your results are confidential and remain protected from any unauthorized intruders.
This is one of the requirements of laboratory accreditation!